Some of you out there must certainly know the answer to this.
Please help me figure this out.
One of my mom's customers is paying me to type a term paper for her.
Ten pages, plus references.
When I printed it out, there was a paper jam at page 7.
I fixed the paper jam and hit the button for it to resume printing.
It did the rest of the pages, but it skipped over page 7.
"Fine," I thought, "I'll just go back and have it print out page 7 separately."
But it won't print it.
Whenever I ask it to print out any type of Word document at ALL now, it immediately closes the program. Closes the entire program completely. POOF.
This happens whether I ask for just one page or the entire document.
Nothing ends up in the printer queue, and the program inevitably gets shut down.
I rebooted the computer.
I turned the printer off, waited, and turned it on again.
Rebooted the computer again.
Turned the printer off again, waited, and turned it on again.
Other types of documents are printing all right (for example, I tested it on an e-mail page and there were no problems). It's only Word Documents that are doing this. I tried other Word documents, just to test, and the same thing is happening with all of them.
I need to print out page 7 for this lady.
In case it matters, the printer is an HP Deskjet F4240.
It seems to be a computer problem instead of a printer problem, though, since e-mails are printing out just fine. It's not that the printer can't print; it's that the computer won't allow Word Documents to BE printed.
WHAT is the problem and HOW can it be fixed?
(*curls up in fetal position and sobs*)
UPDATE on 7-31-14:
Well, it's over half a year later.
I did nothing to change any of my settings or cookies or software.
I resorted to using WordPad whenever I needed to print out a document, because MS Word continued to crash whenever I hit print.
Yet, magically, a couple days ago I tried printing an MS Word document... AND IT WORKED.
Somehow, spontaneously, the problem is fixed, even though I did nothing to fix it.
I have no idea why it's back to working properly after so many months, but I'm glad anyway!!!
Saturday, December 7, 2013