The sound of silence

I'm really pissed off about something, so prepare yourself for a rant.
I am livid, frustrated, annoyed, irritated, and any other synonym you'd care to add in there.
It's about this new "improved" system they've got over at Blog Talk Radio.
I'm not able to hear any of the shows at all anymore. The sound simply does not work.
And no one can tell me WHY.
I've tried all sorts of crap like refreshing the page, or clicking on different links to get there... worthless. Doesn't help. And yes, my speakers are turned up. Other sounds get through just fine, like my e-mail notification sound, and the sound that happens when I open and close programs. The only thing that doesn't work is Blog Talk Radio. All I get there is total silence.
The problem is that the player box up in the corner is all grayed out.
See the picture? That's what it looks like, every time, no matter what I do. The player does not work.
There's some small consolation in the fact that it seems to be happening to a few other people as well. But MOST people seem to be able to get it to work, and I don't understand why I can't. What the hell is the problem?
This infuriates me to no end, because there are a couple shows out there I really really really REALLY WANT to hear.
And now I can't.
To add to the frustration, the chat room works just fine, so I'm presented with lively chat from plenty of other people who can hear just fine. Lots of them are using the exact same browser I am (Firefox). I want to join in, but can't hear what they're hearing. So far no one has been able to get this thing fixed.
Believe me, I realize that in the larger scheme of things, this is perhaps not a huge deal, but please understand. It's a big deal to ME.
And I'm so frustrated I could just scream.
At least then I'd hear something.

Additional Note: When I go back later to listen through the show ARCHIVES, I AM able to hear. The player looks completely different then (see picture). It works just fine then. Why isn't this coming up when I try to listen to the show live??
I would much rather be able to listen live, so I can join in the chat room and be able to call in with some general idea of what's being discussed.
Still waiting for help.....
.